Terms of sale

1. General

The pigmenta.ee online store (the Store) is operated by Kreative Digital OÜ (Estonian business register code 14201185), registered at Rüütli 38, 3rd floor, Pärnu, 80011, Estonia. The Store trades under the brand Pigmenta.

These terms of sale apply to every contract of sale concluded through the Store. Placing an order means you have read and accepted these terms.

Pigmenta may amend these terms unilaterally and will publish any changes in the Store. The terms in effect at the moment you placed an order remain binding for that order.

2. Products and prices

Prices of prints sold in the Store are shown next to each product and are quoted in euros. Delivery charges are added separately and depend on the parcel locker or courier service chosen at checkout.

Orders over €25 ship free. Volume discounts (5% from 10 prints, 8% from 25, 12% from 50) apply automatically in the cart based on your total print count, regardless of size.

Product descriptions, available sizes and paper finishes are shown next to each product in the Store. Colour accuracy depends partly on the quality of the file you upload (see section 7).

3. Placing an order and contract formation

The contract of sale is concluded the moment your payment is received in Pigmenta's bank account, or your card payment is successfully authorised through Maksekeskus. An order confirmation is then emailed to you.

If, for a justifiable reason, we cannot produce your order (corrupted source file, technical failure, force majeure), we will notify you as soon as possible and refund any amount paid within 14 days.

• Bank transfer — we email an invoice with a reference number. Production begins once your payment lands in our account.
• Maksekeskus AS — bank links (Swedbank, SEB, LHV, Coop, Luminor and others), Visa/Mastercard, Apple Pay and Google Pay. Payment happens in Maksekeskus' secure environment outside of the Store. Pigmenta never sees or stores card details.

4. Delivery

Pigmenta delivers prints to parcel lockers in the Omniva, Smartpost (Itella) and DPD networks across Estonia. You choose the locker at checkout.

Orders generally arrive at your locker within 2 working days of the contract being concluded. Large orders (100+ prints) may take 1–2 working days longer; we notify you by email if so.

In exceptional cases (force majeure, courier outages, seasonal load) Pigmenta may extend the delivery time up to 14 calendar days, notifying you without delay.

Parcels are kept in the locker for 7 calendar days. We cannot automatically retrieve unclaimed parcels — please watch for the locker code we email you.

5. Right of withdrawal and returns

Important: Pigmenta prints are goods made to the consumer's specifications and personalised within the meaning of § 53 (4) (3) of the Estonian Law of Obligations Act. This means consumers do not have a 14-day right of withdrawal on distance contracts — orders cannot be returned or exchanged once production has begun.

Production starts as soon as your payment is received. If you wish to cancel before production begins (typically within an hour of payment), email info@pigmenta.ee immediately. We will refund the full amount paid.

The right of withdrawal does not apply to orders placed by legal persons (B2B).

6. Complaints and quality guarantee

Under § 218 of the Estonian Law of Obligations Act, Pigmenta is liable for two years from delivery for defects that originate with us. These include a paper or material defect, a printing error, inaccurate colour reproduction on our side, mechanical damage in transit, and any mismatch with the ordered size, paper or border style.

If a print has such a defect on our side, contact us within 2 months of noticing it: email info@pigmenta.ee with your order number, a brief description and a photo of the defect. Once we confirm it, we reprint at no cost or refund the amount you paid. Pigmenta decides within 15 days of receiving your complaint.

What the guarantee does not cover. Every print is produced exactly from the file you upload (see section 5), so a result caused by the source file itself is not a defect — for example low resolution or DPI, a blurry, out-of-focus or over-exposed photo, a wrong crop, an incorrect colour profile saved in the file, or filters you applied. A print that faithfully reproduces a low-quality source file is not defective, and in those cases there is no free reprint or refund. See section 7 for more on source-file quality.

Pigmenta is also not liable for damage that occurs after the parcel has been handed over to the locker or to you (rain, prolonged sun exposure, careless handling).

7. Source-file quality and limits of liability

If you're unsure whether a file is suitable, email us at info@pigmenta.ee before ordering. Pigmenta may always accept an order and notify you before printing if a file looks unlikely to yield a satisfactory result.

• low source-file resolution or compression artefacts
• the user's uncalibrated monitor, phone or tablet (the colours you see on screen may not match the print)
• filters applied by the customer that reduce colour gamut
• incorrect colour profile metadata in the source file

8. Copyright and content responsibility

By placing an order you confirm that you have the right to use and print the uploaded photos — that is, you own the copyright, have the consent of any people pictured, or hold any other necessary permissions.

Pigmenta does not verify content copyright and is not responsible for third-party claims arising from files you upload. Any such claims will be directed straight to you.

Pigmenta reserves the right to refuse to print and to cancel an order if it contains illegal content (e.g. child sexual abuse material, hate speech, incitement to violence). In such cases we refund the full amount paid and notify the competent authorities if the law so requires.

9. Personal data

Pigmenta processes your personal data in accordance with the General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act. The categories of data, the legal bases for processing, retention periods and data-subject rights are set out in the Privacy policy.

We only send direct marketing offers (newsletters, campaigns) if you have given your explicit consent. You can withdraw consent at any time via the unsubscribe link in any email.

10. Dispute resolution and governing law

Disputes always start with a direct conversation. Email info@pigmenta.ee or call +372 636 0994 — we reply within 5 working days and try to resolve things by agreement.

If we can't reach agreement, consumers can refer the dispute to the Consumer Disputes Committee (komisjon.ee). Filing a complaint is free.

EU consumers can also use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

These terms are governed by the law of the Republic of Estonia. Disputes involving legal persons are settled in Harju County Court.